NEOSAFE attaches great importance to the protection and confidentiality of the privacy of its customers and more particularly of their personal data. As part of this, this Privacy Policy will help you understand what personal data we collect and what we do with it, as well as how you can protect your privacy in connection with the services we provide.

1. INFORMATION PROVIDED BY THE USER
The eSafeMe PRO app gets the information you provide when you download and save it. Certain information is collected through the registration process on a mandatory basis in order to be able to use the basic functionalities of the application. When you register and use the application, you provide your telephone number as well as a license number. The phone number you provide us is only used to contact you if you have issued an SOS alert, fall ...

2. INFORMATION COLLECTED AUTOMATICALLY
The eSafeMe PRO app collects certain information automatically, such as the type of mobile device you are using, the unique device identifier of your mobile device, your mobile operating system, the applications that are installed. This collection is only made for the purpose of providing the services in the application you choose to use. A push notification token will be used to send push notifications to your mobile device with settings updates.

3. DOES THE ESAFEME PRO APPLICATION COLLECT ACCURATE REAL-TIME LOCATION INFORMATION OF THE DEVICE?

The eSafeMe PRO app collects precise information about the location of your mobile device, so that emergency services can locate the person who triggered the alert, in order to rescue them as quickly as possible. Your device’s location is periodically sent to our servers, even when the app is closed or not in use. Therefore it is necessary to authorize access to location data from the application:

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4. DO THIRD PARTIES SEE AND / OR HAVE ACCESS TO THE INFORMATION OBTAINED BY THE ESAFEME PRO APPLICATION?
All the data mentioned above collected by the eSafeMe PRO application is processed by NEOSAFE and its subcontractors and partners, for the purposes of managing the contract and performing the services you have requested or authorized. On request, it can also be transferred to persons and authorities whose right of access to personal data is recognized by law, regulations or provisions emanating from authorities empowered by law. NEOSAFE’s subcontractors and partners may be located outside the European Union. When this subcontractor or partner is located in a country that has not been recognized as providing an adequate level of protection, NEOSAFE requires it to comply with its requirements for the security and confidentiality of your personal data and not to process your personal data. data only for the purposes it has determined. Such subcontractors and partners will have previously signed the standard contractual clauses of the European Commission.

5. MANAGE COLLECTION / UNSUBSCRIBE
You can end all collection of information by the eSafeMe PRO application by uninstalling the application. You can use standard uninstall procedures that may be available through your mobile device or through the market or mobile application network. You can also access your data at any time, rectify them, request their deletion, oppose processing for legitimate reasons due to your particular situation or exercise your right to the portability of your data, via our Subscriber Area or by sending a letter and justifying your identity to:
NEOSAFE - 209 Rue des Sources, 38920 Crolles
You can contact our company at any time at: contact chez neosafe.fr.

6. HOW DOES NEOSAFE ENSURE THE SECURITY OF YOUR DATA?
NEOSAFE takes the necessary actions to protect the personal data it processes. Your data is processed electronically and / or manually and in any case, so that their security, protection and confidentiality are ensured with regard to their level of sensitivity, via administrative, technical and physical measures to prevent loss, theft, unauthorized use, disclosure or modification.

7. EVOLUTION OF THE PRIVACY POLICY
This Privacy Policy may change, in particular due to legislative and regulatory changes.

  • Phone: +33 4 76 72 26 77
    Hotline: +33 9 52 38 96 09

  • 209 Rue des Sources
    38920 Crolles